Privacy Policy

How we collect, use, and protect your personal information

1. Information We Collect

1.1 Personal Information

We collect personal information that you provide to us when enrolling in our programs, including:

  • Student and parent/guardian names
  • Contact information (email addresses, phone numbers, addresses)
  • Date of birth and age information
  • Medical information relevant to participation
  • Emergency contact details
  • Payment and billing information

1.2 Automatically Collected Information

When you visit our website, we may automatically collect:

  • IP address and browser information
  • Pages visited and time spent on our site
  • Referring website information
  • Device and operating system information

2. How We Use Your Information

2.1 Program Administration

We use your information to:

  • Process enrollment and manage class schedules
  • Communicate about classes, events, and academy updates
  • Handle billing and payment processing
  • Maintain student records and track progress
  • Ensure student safety and emergency preparedness

2.2 Communication

We may contact you for:

  • Class schedules and program updates
  • Academy news and special events
  • Safety notifications and important announcements
  • Feedback requests and satisfaction surveys

2.3 Legal Compliance

We may use your information to comply with legal obligations, resolve disputes, and enforce our agreements.

3. Information Sharing

3.1 Limited Sharing

We do not sell, rent, or trade your personal information. We may share information only in the following circumstances:

  • With your explicit consent
  • To comply with legal requirements or court orders
  • To protect the safety of students, staff, or the public
  • With service providers who assist in our operations (payment processors, etc.)

3.2 Photography and Media

Unless you opt out, we may use photos or videos taken during classes for promotional purposes. You can withdraw consent at any time by contacting us in writing.

4. Data Security

4.1 Protection Measures

We implement appropriate security measures to protect your personal information:

  • Secure storage of physical and digital records
  • Access restrictions to authorized personnel only
  • Regular security assessments and updates
  • Encrypted transmission of sensitive information

4.2 Data Retention

We retain personal information for as long as necessary to provide services and comply with legal requirements. Student records are maintained according to applicable regulations.

5. Your Rights

5.1 Access and Correction

You have the right to:

  • Access your personal information we hold
  • Request corrections to inaccurate information
  • Update your contact preferences
  • Request deletion of information where legally permissible

5.2 Communication Preferences

You can opt out of non-essential communications at any time by:

  • Using unsubscribe links in emails
  • Contacting us directly
  • Updating your preferences in writing

6. Cookies and Website Information

6.1 Cookie Usage

Our website may use cookies to:

  • Remember your preferences and settings
  • Analyze website traffic and usage patterns
  • Improve user experience and site functionality

6.2 Third-Party Services

We may use third-party services for analytics and functionality. These services have their own privacy policies governing their use of information.

7. Children's Privacy

7.1 Minors' Information

We collect information about minor students only with parental consent and for legitimate educational purposes. Parents have the right to:

  • Review their child's information
  • Request corrections or deletions
  • Limit the collection and use of their child's information

7.2 Parental Control

Parents can contact us at any time to discuss their child's privacy rights and our information practices.

8. Changes to This Policy

We may update this privacy policy periodically to reflect changes in our practices or legal requirements. We will notify you of significant changes through:

  • Email notifications to registered users
  • Posted notices at our academy
  • Updates on our website

Continued use of our services after changes constitutes acceptance of the updated policy.

9. Contact Information

If you have questions about this privacy policy or wish to exercise your privacy rights, please contact us:

Bianka Panova Academy

Email: [email protected]

Phone: +65 8110 3210

Address: Singapore

Last updated: January 2025